Shipping Policy

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order and pre-authorized your credit/debit card for the purchase. As soon as we receive your order, we reach out to our suppliers to confirm the products are in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If the ordered your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is in stock and we process the charges to your credit card, it will be shipped within two business days from the date of your order.  We will send you tracking information within 48 hours of your order  to the e-mail address your provide when checking out.  If you do not receive tracking information from us, feel free to follow up with us at support@hitnat.com

Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage or find the product tampered with, you should make note of it while signing for delivery.  In case if the you item(s) do arrived damaged, please click a photograph and send to support@hitnat.com, and you will get the product replaced.

Cancellations & Refunds:
We deliver the products based on orders. Since its eatables, we won't honour cancellation once the order is made.
We can be doing the refund for the following only :
when the product is found defective, damaged, or tampered with,
the product not delivered on 5 working days within TN and 10 working days for other states,
as per your request either the money or product will be replaced. 

Note : 
Please keep your contact number reachable to the local courier.
Make sure either you or any other known person available on the shipping address.
Always enter correct shipping address with landmarks.